We want you to feel good about every MIJA piece. If you change your mind about an online order, you generally have the right to withdraw within 14 days after receiving it, without giving a reason. This statutory right is separate from MIJA's voluntary 30-day return policy.
Statutory right of withdrawal
To exercise your statutory right, email hello@mijajewelry.com with your name, order number and a clear statement that you wish to withdraw. You may also use the statutory withdrawal form supplied with your order. Please notify us before the 14-day period ends.
Send the item back within 14 days after telling us that you wish to withdraw. We will provide the return address and instructions by email at hello@mijajewelry.com.
Voluntary 30-day returns
In addition to your statutory rights, MIJA offers a voluntary return period of up to 30 days after you receive your order.
To qualify, the item must be unused, unworn and in its original condition, including its original packaging and tags. Please keep your order confirmation or other proof of purchase and contact us before sending anything back.
You are responsible for the direct cost of return postage where we informed you of this before purchase, unless the item is faulty or incorrect. Please package the item securely and keep proof of postage.
Condition of the item
You may examine the item as you would in a shop. If handling goes beyond what is necessary to establish its nature, characteristics and function, a deduction for diminished value may apply under applicable law.
Where a lawful exception applies, such as a product made to your specifications, we will identify it before purchase. Do not assume all earrings or piercings are excluded from withdrawal; a hygiene exception depends on the particular sealed product and circumstances.
Refunds
We will refund payments received from you, including the standard outbound delivery charge where required by law, without undue delay and within 14 days after we are informed of your statutory withdrawal decision. We may wait until we receive the item back or you provide evidence of having sent it, whichever happens first.
Refunds are made using the original payment method unless otherwise agreed.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, you can return the original item and place a new order.
Faulty, damaged or incorrect item
Contact hello@mijajewelry.com with your order number and a description, preferably with photos. We will help under your statutory consumer rights. A change-of-mind return period does not limit your right to complain about a defect.